Hi, I’m Rachel Pfanz and I lead the WordPress Website Management team at Emily Journey & Associates.
We provide WordPress website management services and training for businesses all over the United States. As WordPress instructors and developers, we talk with business leaders and decision makers about their websites every day. When a new client shows up on our doorstep, they’ve often been put through the wringer by their most recent website management service.
We hear some crazy stories from our new clients.
Mostly from people feeling held hostage by their website developer–who fell off the face of the earth.
Our founder, Emily Journey, puts it this way:
I’ll go ahead and say it. Poor communication and downright dishonest behavior are a serious problem in my industry.
Emily Journey, Director of WordPress Instruction
As a website consultant and WordPress expert, I am often disappointed in the reputation of my industry.
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The truth about WordPress Website Management services
As a business manager, you don’t have the time, resources, or knowledge base to devote to your own WordPress website management—or maybe you do, but you’d rather spend your resources directly on product development or relationship building or whatever it is that makes your company tick.
In addition to our work in website management, we serve as website instructors and advisors. We meet people all the time who decide to take back the reigns of their company website by learning WordPress. All too often, that decision is fueled by negative experiences with website developers.
Too many website management service agencies are thrilled to take your business, but when it comes to fulfilling their promises, they just don’t show up.
- They don’t listen to you.
- They don’t get back to you.
- They don’t know what you need, so they can’t give it to you.
Eventually you come to realize: it’s time to get out of this relationship.
Are we any different?
Look at it this way . . . we don’t build websites full-time. We definitely get plenty of referrals for lucrative website development projects but taking on too many of those projects would be a distraction. We prefer to fill our workdays with the special projects and updates requested by our website management clients.
Several years ago, our founder Emily Journey made the decision to limit the availability of our website development services to our existing clients. Our primary areas of focus are website management services and WordPress training.
That decision has changed the quality of our work lives dramatically! It means we can be available to our clients for those seemingly small but important updates to their websites.
And, our clients are happy.
Unprofessional, overpriced web developers and designers are the reality for many businesses today. But it doesn’t have to be your reality. Whatever your company website needs are, let’s talk about them!
Contact us to receive information about our WordPress website management services.
How to tell when your website management services are NOT adding value
How can you recognize when your website maintenance agency is working for itself—and not for you?
Every situation is unique, but here are five tell-tale signs that your website management services may not be giving you a fair return on your investment:
1. Failing to communicate
As I’m sure you’ve heard, communication is a two-way street. You want to work with someone who can speak AND listen: someone who not only hears what your website management needs are, but who can translate them into actionable steps and keep you informed about progress.
You should never be left to wonder what your developer or content manager is up to. If she drops off the planet for weeks at a time, you’re wasting valuable time and money trying to keep track of a lost cause.
2. Over-promising and under-delivering
When it comes to website maintenance services, the old adage is true. If it sounds too good to be true…
This can be a hard line to walk, especially if you’re relatively new to working with web content management agencies. You want to work with an ambitious team with big ideas, but you don’t want to be paying month after month for promises that never materialize. Don’t even get me started on so-called SEO services that produce zero results!
To gauge whether your agency’s promises are realistic, ask questions. Don’t be afraid to request examples of past work that point to your agency’s success with similar business needs and KPIs.
3. Not being flexible
Sometimes even successful businesses become stuck in their own processes and old ways of thinking. Always remember that your website maintenance services should work for you. Your website manager should be willing to listen to your needs and adapt as necessary.
Of course, if your ideas will totally tank your SEO or otherwise cause harm to your business, your developer should provide respectful pushback. You can respect that, right? But refusing to consider your scheduling preferences or waiting weeks to push a standard update to your CMS? Big. Red. Flags.
4. Refusing to provide administrator level access
I’ve talked about this all-too-common problem before: it’s unethical for your web developer to restrict your access to your own website. At the beginning of your working relationship, make sure it’s clear that you will register your own domain name and expect top level access to your hosting account and WordPress dashboard.
It’s simple: your site is yours. If your web developer, designer, or content manager won’t give you access, don’t work with them!
5. Just…being…too…slow…
Even though this issue comes last, it may be the most common problem with website maintenance services today. I can’t count the number of times clients have approached me feeling utterly defeated by an unresponsive, almost-comically-slow web developer. The key word, though, is almost—it’s never funny when your website goes offline or your registration form breaks on the last day of sign-ups for your webinar.
If your requests take weeks to get a response, let alone a solution, your website manager is not providing you value.
Are you ready to take back your website?
Even if your webmaster is putting up all of these red flags, it may be tempting to think, “But I’ve already spent so much money on this agency’s website services. I can’t afford to drop them now!” And this makes sense—in fact, it’s so common that there’s a whole field of study around this sunk cost fallacy.
But the truth?
You can’t afford not to.
Consider all the time you spend, wasted, on chasing down your developer or arguing for the right to access your own content. Think about the hours you could spend on value-added activities or on taking a little extra time off . . . ugh.
If your WordPress website manager isn’t responsive, reliable, and 100% focused on you, it’s time—fire your website manager! You’re in the driver’s seat.
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